Review:

Quick to dispatch a tech Knowledgeable tech No extra fees for weekend work Quick turn around Completed in a timely manner

Hello Jones, thank you for taking the time to leave us your feedback. Every customer's experience is important to us, we strive to provide the most efficient and satisfactory work each and every time. We are glad to hear you enjoyed our service and look forward to working with you again in the future! - Bill W.

Review:

I've used Precision in the past to repair my garage door in our home and they did a fantastic job. Worth the money. Since that time, we moved into a new home which had old garage door springs which I decided to have replaced before they broke. I called Precision to come out and just replace the springs. That’s all I wanted for now. When the first technician arrived, Alex, he first did a 25-point inspection which involved taking apart the motor box and checking everything inside. Well after doing so, the motor stopped working. It was working fine before he did the inspection. Alex couldn’t figure out why it was acting up and just assumed that due to its age, I needed a new motor. He then proceeded to give me replacement options for a new motor which of course, I was not yet prepared to purchase. So the motor was rendered useless, leaving it worse than before he arrived. This was frustrating to me since all I wanted was to replace the old and rusty springs! Now I was left with a non-working garage door opener. Then Alex told me that a 2nd technician, Mason, would be coming out in 15 minutes to replace the springs and rollers. Mason did the job and it really looks great. And for that, I give them 4 stars. But the fact that they left my motor useless got me frustrated. So the next day, I called another garage door repair company called "#1 Garage Door" to come out and take a look at it. Within 5 minutes, the technician (Ron) found that the tech from Precision (Alex) reversed the open limit and close limit cables. The tech from "#1 Garage Door" switched the cables, and now my garage door works perfectly again. But I had to pay another fee to have "#1 Garage Door" come out fix the mistake Precision made. I’m sorry, Precision, but my latest experience was not the best because of this incident. I usually give 5-star reviews, but I just can’t this time. I’m going to be calling Precision on Monday to see if they can reimburse me the charge that I had to pay #1 Garage Door ($47.25) due to Precision’s mistake.

Review:

Fast and efficient estimate and quick service was great. That makes it easier to accept the estimate charges which I was not expecting. I think that charge should go away when you agree to the service contract. However the tech did a great job and would recommend this company.

Hello Charles, thank you for your feedback! We appreciate you taking the time to leave us a review, and we look forward to working with you again in the future! - Bill W.

Review:

Nate and Todd were absoulutely helpful and very knowledgeable . Helped me knowing it was right around the holidays , they took their time in assessing and ensuring the job was done well . My garage works perfectly!

Thank you for the positive review Perry! We are glad to hear about experience with our technicians Nate and Todd and we hope you will continue to use Precision Garage Door Service in the future!

Review:

Precision Door came out the same day I called. They were prompt and fixed the problem within minutes. Price was reasonable and I would highly recommend them.

Hello Vernon! Thank you so much for taking the time out to share your experience with us. We hope to work with you again in the future!

Review:

The tech(s) were a bit late getting here but did a good job once they were here. And I'm still waiting for a receipt. (It was supposed to be emailed to me.) But all in all, I was pleased with the service.

Review:

I expected the springs to last longer than they did, and complained, but the serviceman replaced both springs in a polite and timely manner. I'll be monitoring how long these last.

Review:

I was at home when the tech came to the house to repair the garage door. My name is Donna Bardou. The tech was very professional and offered me the option of doing other items while he was here. I appreciated that. He was friendly and was able to make the adjustment to the door in a timely manner. The scheduling of the visit was fast and easy as well. The tech phoned prior to arriving. I have used Precision previously and will use them again in the future.

Review:

Bill: The technicians did a good job. I was told by Andrew I would get another remote, we spoke on the phone. The tech's were not aware of the second remote. Also, one of the tech's looked in his phone for the agreement and said he did not see a request for 2 key pads and they didn't bring them. I called the office and talked to Charlie telling him the pads were in the agreement and I gave him the numbers that pertained to the pads. I told him they could forget about the second remote. I gave them a check for the full payment that same day- June 27th. Someone is to meet with me again about the key pads on July 2nd.

Review:

The service tech (Noel) was very knowledgeable and knew what he was doing. He was very patient with me and gave me time to make a decision as to whether I wanted to have the work done after his inspection. He completed the job in a timely manner and was very professional.

Review:

Tech called and gave me a call will be arriving shortly. Showed up promptly. Did a full inspection of garage door opener, gave me suggestions made sufficient repairs. Garage door now working properly again.

Review:

Previously used your company at another home and was satisfied so called when the need arose again. Was able to get the appointment when I wanted and Robert, the technician, was punctual and professional.

Review:

The only reason I did not give a full 5 stars, is because he showed up 30 min after my scheduled time frame. Now they did call to let me know he was gonna be late, so that was good. When he did get there, he gave me a full estimate of what was needed and prices on everything. Service was quick and professional. He left the area clean and in working order. Also went over everything with me. Would definitely recommend them.

Review:

Very experienced and knowledgeable made it easy to understand

Thank you. Precision Door Service prides themselves in educating our customers so they can make the most informed decision.

Review:

Time of arrival was perfect. The person was knowledgable . But I think it is manufacture's fault - The cord that helps to operate the door manually is broken. And there is no way to fix that except buying a new set of door!! Something need be done

Review:

Malfunctioning opener system sensor was replaced and wiring inspected and repaired. Very good job.

So glad we could help out and get your issue all taken care of. Thanks for choosing Precision Door.

Review:

I have had excellent service from Precision. They respond quickly, keep the customer informed of the problems found, and repair it rapidly and efficiently.

Terrie, thanks so much for taking the time to leave such kind feedback about your repair experience with Eric. Please let us know should you need us again down the line!

Review:

Great service!

Review:

Super responsive and very professional repairman. Very far from a value, however. Price did not meet or match the deliverable.

Review:

Fast quality service. Friendly tech and same-day service. The tech told us issues that might arise soon and gave us an estimate for the cost of the parts also an estimate for the cost of a new garage door. However there were no hard-sell tactics used to try to make us purchase more. The only downside was the estimated quote information from the operator. The operator quoted prices for less expensive Springs even though she was told what kind of springs we needed.

Review:

Sales person Ken, was very professional. Garage Door was installed when promised. Service person, Collin, was very professional, and worked continuously and hard, due to numerous problems which arose. The only disappointing aspect of install, no one informed me that the vinyl trim to seal sides and top of door, do not come with the installation and is extra cost. Both my friend and I could not believe that sealer vinyl trim was the normal install. This makes the install look unfinished. Had friend, who was visiting the day door was installed. He had garage door installed in Davenport by another company, the vinyl trim was included. There are slight gaps on side of door; noted last night, light and some rain came through the side of the door, when wind blew during rain storm. Would be beneficial to clearly inform customers of additional cost and not part of normal install. Would recommend your company, with reservations. If had trim part of regular install, would be 5 star job.

Review:

Charlie was great. That's why I gave the 4 stars. Unfortunately, most everything he did I could have done with a bit of help over the phone. The touch pad needs batteries. I need to go buy those and install them. The door needed WD-40. I could have done that if you had walked me through it or suggested it before hand. I could have saved Charlie a visit and me $65. I am widowed and am on a fixed budget. This is one of many things not working right now and I am a bit overwhelmed with it all. Sorry , I am just venting a bit. I appreciate your help in the past. In the future if we can problem solve any issue that I might be able to correct, please give me that chance. Thanks.

Review:

William provided excellent technical and professional service. He was prompt in arrival and very effectively diagnosed the problem. He explained everything very clearly. William is an asset to your company and deserves a pat on the back. What a pleasure it is to deal with a company that is reliable and stands behind their workmanship. I would recommend you to anyone in need of service or new installation.

Review:

I need explanation of a field on the Technician's EVAL & Recommendations : end bearing plate - fail worn bearings what and where is this bearing located?? If was not discuss during the service call.

Review:

precision door sent a relatively new employee to replace the springs on my door. The door did not operate smoothly.I called,they sent an experienced man to work on the door. It operates perfectly now. Scott said the tech would not leave until the door was perfectly repaired.It took some time, but all is well.They kept their word. I am satisfied.

Review:

Well trained and knowledgeable technician. He was very pleasant and informed me of all the workings of my garage door along with what can go wrong with age. The repair service was very fast, too! I would definitely use Precision again! Dave J

Review:

Prompt, professional service at a reasonable price.

Review:

I purchased the $39.95

Review:

I would have given this first contact with your company a 5 for the work that was performed. However the technician was supposed to be here between 1000 and 1200 but called at 1201 to say he was running late. He arrived here at 1220.

Review:

Purchased replacement garage door opener, "Precision Garage Door Opener Model PDS800" to replace worn out LiftMaster that was in place since 2005. The new Precision PDS800, out of the box, did not function properly (tech had problem programming). Thus, another 'new' out-of-the box unit was installed. Product is "Made in China". I would urge Precision to sell, to maximum extent possible, "Made in America" products (where available). Tech was knowledgeable and responded well to my questions. Major issue is that there was no specification sheet to accompany new opener. I would like to know what the new unit horsepower rating is, and more about the product purchased under the name of "Precision"