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I’ve been putting off writing a review of Precision Garage Door with hopes that a post installation problem would be corrected so I could write a good review, but it hasn’t and this is disappointing. We upgraded our garage door from a single metal door to a double steel insulated door with windows across the top row. The new door was installed by Austin on Wednesday, April 30th. He did a fantastic job, but as we were closing out and looking things over, we noticed the windows did not have the “arched grids” that we ordered. We pointed this out to Austin and showed him our contract/order included the “Arched Thames”. He looked on the truck and determined they were not loaded with the other items and said they may have been missed or perhaps were not ordered with the doors. He called the office and found that our Arched Thames window inserts were there at the office. He said someone would stop by in the next day or two to install the inserts. Also saying we did not need to be home because they are simply snapped in place from the outside. Thursday and Friday passed and no one showed up with our parts and no one contacted us. That in itself is disappointing because we gave Austin a very large tip for the job he did. So large in fact that if it was me, I would have drove to the office to get the inserts and bring them out the same day… But, no word at all from Austin. Not having Austin’s number, I contact the salesman early Friday afternoon, hoping we’d get our parts before the weekend and explained what happened. I sent a copy of the contract showing we were supposed to get the Arched Thames and he responded with an apology and said he would find out what happened. No word the rest of the day from the salesman. I texted the salesman Saturday afternoon asking for any news on our parts and he replied with a “should have that answer on Monday”. I don’t want to be that difficult customer or a “Karen”, but come on… How difficult is it to get the parts from the office to my house? Parts that should have been on the truck to begin with. I vented to the salesman on Saturday who appreciated our concern and promised to get this resolved. Coming up on the end of the Monday and nothing, no word from anyone at Precision. Can’t help but feel they are lying or hiding something. Why tell me the parts are at the office when 5 days go by and we still don’t have them? The Sanford office is less than 20 minutes from my house. If the parts were not included when they ordered the door or if they cannot find them, just tell me that. This lack of communication and fact that they have not delivered on the contract we paid in full is not sitting well with me. Again, I really wanted to write a nice review because the new door looks and works great, it’s just their after install service that is sucking right now… Andy Griffith Oviedo, FL To add insult to injury… I received the boiler plate “thank you” email from the Owner of Precision asking if we’d be kind enough to write a review and to click this link. The email ends saying if you were not totally satisfied, the Owner, Carlos Morales, would consider it a favor if I called and gave him the opportunity to redress the situation. Well I call the number that Carlos Morales left in the email and it turns out to be the number to the main office, where you get put in the automated answering loop (i.e. press 1 for English, press 2 if you are ordering , press 3 for HR and application status, etc…). Seriously!? You’re the owner of a company, you email clients thanking them for our business, and you give a number to contact him directly, but it’s the number to nowhere… Sorry, I’m put off over this whole ordeal…

- Andrew Griffith

Lloyd was a great salesman, very helpful, informative, and professional. Ian and Daniel did a great job installing (quick and quality)and explaining everything afterwards including maintenance. Highly recommend, very pleased.

- Daniel Zervins

They always do a good job. Bernard Hartfield was terrific and professional.

- Jean Nelson

I’d like to thank OZ and Austin for an outstanding job of installing our new garage door opener. They were very helpful and knowledgeable, helping me make the right decision. Very patient and respectful during the installation answering all questions. I will gladly recommend Precision Garage Door to all. No garage door company I’ve ever used can match their customer service.

- Mary Muellman

The estimate was spot on and the service was impeccable. Called early in the morning, and the work was done the same day. Second time using Precision Door Service and I highly recommend them for any garage door need. All businesses should run like this machine!

- Jeff G.

Precision Garage Door has long been our “go to” company for garage door maintenance and repairs. Another great job tune up and repair job. Thanks!

- Donald J. & Christine K. Payton

I'm really impressed. Around 10am today, I reached out for a simple service request thinking that there was just something wrong with one of our sensors. Blake came out to assess by 1pm - diagnosed the problem, gave us 4 different solution options, and had us set up for a repair with a technician the same day. Victor came next at 4:45 to install all the new parts. Both guys were polite, respectful, and professional. They both were very clear on timing & expectations through the process. They both called on their way with accurate times. Finally, they both upheld all their commitments. There are a lot of companies out there now that are flakey and don't follow through. This experience was very refreshing from beginning to end. OH, and I chat with someone named Cassie (spelling?) before Blake came out to answer a few questions for me and she was great too. All around, really impressed by our experience today.

- Corey Hood

Precision Door did a great job at a fair price. Jimmie worked hard and got everything in the right place. Door work great. Thanks Jerry Plum

- Jerry Plum

Installers were very courteous and pleasant. Will highly recommend you folks

- Leo Gomez

The guys that came out were great

- Bernie Godde

The company did a fantastic job for my wife and I. Customer service was excellent. Precision Overhead Garage Service Co. was same day service in a time of emergency!

- Carl Ludquist

Extremely happy with the response time. The courtesy of they entire crew. Great job. Thanks

- Nick Sibilio

Quick response, outstanding technician and always a satisfactory experience. Called at 8 am and tech was here by 9:30. Loved the update prior to arrival of technicians bio and picture. Have used Precision for many years and recommended to my friends. They are the only ones I trust to service my home.

- Mary Jones

What a great experience! (And I am very critical of customer service). Day after Christmas and my spring snapped, I called three garage door companies and Precision replied right away. Blake showed up at my house to give me a quote about an hour and a half from initial contact. Bernard the technician called to tell me he’d be here in 20 minutes, showed up on time, explained what he was going to do and knocked it out like a pro. All this took place before their competition had even replied to my initial request for a quote. Great business experience, I’ll definitely recommend them to all my circle.

- Marc Senecal

My garage door spring broke so I called Precision as I’d heard good things about them. They arrived quickly and had the repair done in no time. I had them overhaul the door as well since my home is older and everything else was wearing out as well. They provided a great value for the money and my door is now as quiet as a brand new one.

- Rich M

Very professional. Sean did an awesome job.

- Carmen Chimelis

It was amazing to me to find such a wonderful Co. to install a garage door opener. Not only are they reputable, but very professional and HONEST!! Originally, we had bought and hired a someone through Home Depot to install it. Come to find out, they were charging us $194.00 Extra for an installation kit and to "tighten a wire" that we didn't need tightened in the first place! They were extremely Professional.....parked out on the road in front of the house so as not to risk their vehicle dripping oil on the driveway, they called as they were heading on over and were extremely courteous! I highly recommend this Company for all your garage door openers as they stand behind everyone they sell!

- Jerry & Jackie McClure

professional and nice people

- William Kane

Great service. All were very professional. This is my second opener purchased for my new home. The one at my old home I have had for years with no problems.

- Bob Tucker

We really appreciate you taking the time to share your rating with us. We look forward to helping you with any future needs.

This company has alway come through for me and my family. Excellent customer service. Very reasonable prices and the service techs are always friendly and extremely professional. Todays installer of my new garage door opener was also amazing. The warranty they offer is worth every penny.. Lifetime motor/lifetime belt and lifetime service… Nothing but great things to say… just call PRECISION…

- Louis Dimeglio

This was a completely outstanding experience in every possible way. I was not expecting this!

- Mike Agnew

Well beyond anything I expected. I was working and the tech talked to my wife. He talked her through every single part of the process, was curtious, and didn't try to "sell us" on things we didn't need. We ended up with the full install, because we needed it, and they were in and out in a few hours. Plus, lifetime warranty. Are you kidding me? Awesome guys!

- Kris Eberwein

Hey Kris! Thanks for taking the time to leave us some feedback! We are glad to hear we exceeded your expectations and should you need us in the future we will be here for you! Thank you again for choosing Precision Garage Door Services!

I called because my garage door opener stopped working. They came out that day. He diagnosed that the control board was burned out and showed it to me. I was able to replace it that day. A second repairman came 30 minutes later with the replacement unit and installed it that afternoon. I upgraded the opener to a quieter model and replace the rollers on the garage door with rubber. Now it is whisper quiet. He even helped me set up the outside keypad. I reccomend Precision Garage Door.

- Marie Craig

Hello Marie! Thanks for the review on how your services went! We are so glad to hear you had a positive experience with our company and we hope you enjoy your quiet opener for years to come! - Bill W.

Many thanks to Precision for the install of my new garage door opener. A quality product and installation! First rate company.

- Mark Thailing

Thanks for the review Mark! We are happy to hear you're enjoying your new garage door opener, we strive to provide quality solutions to each and every customers needs. Thank you again for choosing Precision Garage Door Services! - Bill W.

Very pleased with the service I received from Precision Door Service! I called at 8:00 a.m. and Scott was at my house that afternoon exactly as promised. He even re-arranged his schedule to meet my requirements. Springs were replaced perfectly and it took him exactly the amount of time he quoted. This is the second time we've used Precision Door (first time was to replace a garage door opener) and once again we are extremely satisfied - thank you!

- Rob Bursch

Hello Mr. Bursch! Thank you so much for your review! We are pleased to hear that we were able to address all your concerns in a timely and efficient manner. We look forward to working with you again soon!

Nick was our repair man. He was friendly, informative and the service was quickly completed.

- Brian Clifton

Hello Brian, thank you for taking the time to leave us a review! Your feedback is important to us and we are glad we were able to provide satisfactory service and look forward to working with you again in the future! - Bill W.

We have been Precision customers for a long time. You previously installed our door and opener. it is the 4th of July and you were available, thank you very much. Your employees were very professional and most helpful. Tim, Rob, and Christian.

- Beverly Mobley

Hello Beverly, thank you for taking the time to leave us your feedback! We are very happy to hear you were pleased with the service provided at your home. We appreciate your continued business with our company and hope you continue to choose Precision in the future. - Bill W.

The two service technicians were polite, professional and highly skilled. Their attention to detail and ability to answer all my questions and concerns proved to me that I Made the right choice in selecting this company. Thanks again for the attention to detail and quality service.

- Roberto Rodriguez

Hello Roberto, we are very happy to hear about your experience with our company and the service provided. Our technicians try to ensure everyone is fully satisfied and understanding of the work being done, to allay any worries and concerns. We hope you continue to choose Precision in the future! - Bill W.

Nicholas and Mason were very professional and did a great job.

- Deborah A Scherr & Lola Pfeil

Hello Debbie & Lola, we appreciate you both taking the time to leave us a review! Your feedback is important to us and helps us understand the quality of service being given, we are elated ot hear about your experience with Nicholas and Mason. We look forward to working with you again in the future. - Bill W.

I needed an opener and had already decided that I wanted a belt drive, wi-fi model. However, after meeting with Tyler, who performed a thorough inspection of my garage door, I was alerted that I needed other parts replaced and additional services as well. Tyler, showed me all the deficiencies, and also laid out a number of opener and repair options. It should be understood that this was not a sales pitch. It was an educational dialogue that empowered me to make an informed decision based on my needs and budget. After authorizing repairs, Mason, the installer arrived in a timely manner, and did an outstanding job performing all the work my door needed. Like Tyler, Mason, was an experienced professional, skilled at his his trade, that worked efficiently through what can be summed up as an overhaul to my garage door. Previous garage repairs by a competitor, proved to be inferior and were remedied by the Precision Team. I would like to say that because my garage door was still functioning, I had the luxury of shopping around and doing some comparison shopping. This company was not the least expensive but they weren’t the most expensive either. However, that being said, I will add that this company stands at the top on various levels so when you get to the bottom line they may be less expensive than their competitors because they go the extra mile to meet and, at least in my case, exceed expectations. They did everything I requested and met all timelines they promised. My garage door is whisper quiet and rolls so smooth it is hard to believe it’s the same door. In the end, I couldn’t be more pleased with the experience which was a necessary evil. I will not hesitate to use Precision again and I would highly recommend them to anybody who needs garage door service or repair.

- Tom P.

Hello Tom, we appreciate the feedback on your service and we at Precision are very happy to hear about your experience. We look forward to working with you again in the future! - Bill W.