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Austin Brubaker
Average: 4.78 stars
Austin Brubaker's Bio:
Austin was born and raised in the Orlando area, and enjoys spending time with his daughter, girlfriend, and friends in his free time as well as building things around the house and watching football.
Lake Mary, FL
Oviedo, FL
I’ve been putting off writing a review of Precision Garage Door with hopes that a post installation problem would be corrected so I could write a good review, but it hasn’t and this is disappointing. We upgraded our garage door from a single metal door to a double steel insulated door with windows across the top row. The new door was installed by Austin on Wednesday, April 30th. He did a fantastic job, but as we were closing out and looking things over, we noticed the windows did not have the “arched grids” that we ordered. We pointed this out to Austin and showed him our contract/order included the “Arched Thames”. He looked on the truck and determined they were not loaded with the other items and said they may have been missed or perhaps were not ordered with the doors. He called the office and found that our Arched Thames window inserts were there at the office. He said someone would stop by in the next day or two to install the inserts. Also saying we did not need to be home because they are simply snapped in place from the outside. Thursday and Friday passed and no one showed up with our parts and no one contacted us. That in itself is disappointing because we gave Austin a very large tip for the job he did. So large in fact that if it was me, I would have drove to the office to get the inserts and bring them out the same day… But, no word at all from Austin. Not having Austin’s number, I contact the salesman early Friday afternoon, hoping we’d get our parts before the weekend and explained what happened. I sent a copy of the contract showing we were supposed to get the Arched Thames and he responded with an apology and said he would find out what happened. No word the rest of the day from the salesman. I texted the salesman Saturday afternoon asking for any news on our parts and he replied with a “should have that answer on Monday”. I don’t want to be that difficult customer or a “Karen”, but come on… How difficult is it to get the parts from the office to my house? Parts that should have been on the truck to begin with. I vented to the salesman on Saturday who appreciated our concern and promised to get this resolved. Coming up on the end of the Monday and nothing, no word from anyone at Precision. Can’t help but feel they are lying or hiding something. Why tell me the parts are at the office when 5 days go by and we still don’t have them? The Sanford office is less than 20 minutes from my house. If the parts were not included when they ordered the door or if they cannot find them, just tell me that. This lack of communication and fact that they have not delivered on the contract we paid in full is not sitting well with me. Again, I really wanted to write a nice review because the new door looks and works great, it’s just their after install service that is sucking right now… Andy Griffith Oviedo, FL To add insult to injury… I received the boiler plate “thank you” email from the Owner of Precision asking if we’d be kind enough to write a review and to click this link. The email ends saying if you were not totally satisfied, the Owner, Carlos Morales, would consider it a favor if I called and gave him the opportunity to redress the situation. Well I call the number that Carlos Morales left in the email and it turns out to be the number to the main office, where you get put in the automated answering loop (i.e. press 1 for English, press 2 if you are ordering , press 3 for HR and application status, etc…). Seriously!? You’re the owner of a company, you email clients thanking them for our business, and you give a number to contact him directly, but it’s the number to nowhere… Sorry, I’m put off over this whole ordeal…
- Andrew Griffith
Orlando, FL
Austin Brubaker was excellent. Very friendly, professional and did a great job. The only criticism is directed towards the company itself because they sent him by himself. Our door was an old wood door and very heavy. It took him a long time having to do it all by himself. The company should’ve sent someone to accompany him for this job. He could’ve easily hurt himself by having to lift those heavy wood panels all by himself.
- Maribel Valentin
Orlando, FL
Austin and his team just installed a new garage door and they did a fabulous job! They were professional and courteous and did a wonderful job. I recommend Precision Garage Door for anything related to your garage door. I’ve had them do my maintenance for years and now had them replace my garage door to bring me up to code.
- Mark A Kirchner
Winter Park, FL
Austin and his team did an outstanding job, really good craftsmanship, very good interpersonal skills, great attention to detail right down to utilizing a magnet to find any nuts and bolts they may have dropped during the wrok-long-day install of the two garage doirs. Nothing but good things to say about them!
- Angel Ruiz
Orlando, FL
Both service technicians were prompt, courteous, and efficient. They were neat, and explained all of the recommended repairs to my wife and myself. The recommended repairs went smoothly, and we will continue to recommend Precision to our friends and family.
- Susan Brennan
Kissimmee, FL
I was looking for a better garage door system then originally installed by builder. After just 3 years of use it was making quit a bit of noise when opening and closing, door operation was no longer smooth. I contacted Precision because of tv commercials I've seen over the last couple of years. It was easy to set up an appointment and they were out very quickly to inspect and provided three different repair/replace options to choose from. After selecting my preferred repair the technician checked on available parts and were back the next day to complete the repair. The technician was very polite and professional and the repairs exceed my expectations, I couldn't be happyer.
- William Witcher
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Apopka, FL
My 18' garage door needed a full replacement of springs, motor, outside remote, floor seal...the works. Austin did the assessment and quote. He took his time and demonstrated a huge and impressive knowledge of my door issues. Precision Garage Door was not my first call. The first guys did not inspire confidence. A hard pass. Austin was the exact answer to this first bad experience! You can tell he is all about the customer and getting it right. He has been with Precision 7 years. Incredible. One week after ordering the equipment, Austin spent 9 hours in the Florida heat getting my doors perfect. Do yourself a favor, stop searching on the internet, you are in good hands with these guys.
- David Morell
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Maitland, FL
This is a highly professional company. All aspects of their operation are first rate. From the initial call to the evaluation and the installation the process was seamless. High quality material and equipment. The techs were superior. As a Risk Management Professional I was very impressed with the safety and work practices exhibited. Before and after evaluation and documentation was excellent. The price quoted included a veteran discount and was the price paid. I highly recommend this organization
- Terrell Leaphart
Sanford, FL
Tyler was very nice when he came out to give me my estimate. Anthony was my technician. He answered any question. I had asked he was very helpful very knowledgeable and I’m very glad that we hired this company.
- Jennifer Simons
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Orlando, FL
Bernard and Austin did an outstanding job for us yesterday installing new openers on both doors and repairing some stress damage they spotted before it caused trouble. For the past 29 years, Precision has never failed to deliver great service by skillful and pleasant employees! Thanks!
- Robert & Kim Showalter
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Sanford, FL
Precision is the best service provider of any kind that I have experienced in my 35 years in Orlando. My main garage door spring broke. I called. They (Brittney) were out in 20 minutes. Fixed the spring and did a complete inspection. My garage door hardware is 22 years old, and was struggling. They identified some areas of concern (safety and operational). We scheduled time to replace rollers, springs, cables and openers. Anthony and Evan did a really fantastic job with the work. Everything works perfectly. I am very impressed.
- Scott Hansen
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Lake Mary, FL
Fast, professional service. The team did a great job replacing my garage opener.
- Howard Lebowitz
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Orlando, FL
Precision Door Service is my new found "go to" place for my garage door. The call center people were great and knowledgeable. The Service surveyor was knowledgeable and professional. The Service tech was very knowledgeable, courteous, professional. All of the team members gave an exceptionally quick response. 5 Stars for Precision Door Service.
- Paul Sharpe
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Sanford, FL
I want to commend your company for responding immediately to our request for garage door repair. The repairs were completed on the same day as the request was made. Both technicians were exemplary and professional. Rick Waglow
- Rick Waglow
Altamonte Springs, FL
Exellent service and installation. Couldn’t be more pleased. We are enjoying our new garage door and garage door opener as well. The security pad installed is really a nice addition as well! Thanks!
- Billy V Liles
Hello Mr. Liles and thank you for leaving us some feedback! We are very happy to hear about your experience with our company and hope you enjoy your new door for years to come! - Bill W.
Maitland, FL
Bret was personable, professional, thorough, and knowledgeable.....was very impressed with his work and performance. He did not try to pressure sell me into something I did not need. Bret explained what was needed, the options recommended and then after my decision went ahead with the work without judgement. Would recommend as my technician any time I might need some work done on the garage door. I will continue to recommend Pecision to my neighbors and kin.....a very good company.
- Mark Schaffler
Hello Mark! Thanks for taking the time to share your experience. We take pride in giving outstanding service to every customer and we're overjoyed to hear that you received such great service. We hope to work with you again!
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Orlando, FL
Good experience from start to finish. Chris was great to work with. He came to my house, explained the door choices, and helped me buy the ones that were best for my house. Answered my email questions promptly. Followed up after installation. The guys who installed the doors were professional, on time, and did a good job. And, I was satisfied with the price.
- Lonnie Cook
(407) 473-6090
(407) 473-6090(321) 348-2127
(321) 348-2127(407) 915-4645
(407) 915-4645(407) 870-8885
(407) 870-8885(407) 583-6365
(407) 583-6365(407) 473-6062
(407) 473-6062(352) 205-4240
(352) 205-4240(386) 878-4392
(386) 878-4392(386) 320-5080
(386) 320-5080Licenses
License #CGC-1535470
If you are looking for service in Daytona Beach, Port Orange & Palm Coast, please visit:
daytonagaragedoors.com
If you are looking for service in Gainesville, Ocala & The Villages, please visit:
precisiondoornorthcentralfl.com
I recently completed a 2-step total garage door replacement with Precision. At first, my existing opener, installed by the previous homeowner, suddenly stopped working. Replacing the actual door had been a “wish-list” item since moving into the house 6 years ago. Another wish was to install an exterior control box. We went for the “hat trick” & took care of all 3! Everyone I dealt with at Precision went above & beyond (Rob - opener installation, Tyler - door designer, Austin - door installation & Amy - installation coordinator). We recently had our county inspection & passed with flying colors. The inspector himself even commented on the quality of the door we chose & the quality of the installation. And as he said - he sees a lot of doors!!! Ironically, I almost missed the inspection appointment. The inspector knocked on my front door, but I opened the garage door to let him in. He was in the process of walking away when he realized I had opened the door. It was so quiet, he hadn’t even realized that I opened the door!!! I would ABSOLUTELY recommend Precision to anyone who had any garage door needs!!!
- Kevin Cullen