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about Precision Garage Door in:
Sanford, FL
Precision Garage Door of Orlandohas received 115 reviews, averaging 4.97 Stars:
Sanford, FL
Product:
Sanford, FL
I had called for an appointment late in the evening and they scheduled me between 2pm and 4pm the following day. Ryan called me in the morning letting me know someone could be there for 12 noon if that worked for me. Joshua called and arrived at 11:30. Joshua explained to me the different tiers of servicing/replacement options and I made the decision to go with his recommendations which gave me longer warrantees, etc. Joshua replaced my automatic garage door opener, installed a new garage button in the interior, installed an outdoor keypad and did a complete over haul on parts. He was professional yet very friendly and was great at explaining the best options for me. I would definitely recommend Joshua and Precision!
- James McIntosh
Product:
Sanford, FL
Awesome Service!!!! Called the Sanford phone number and right away they picked up, gave me a price quote over the phone, unlike other companies. They told me a range of time to wait for the tech was between 4-6pm and around 330 the technician was already calling that he was on his way. After assessing the door problem, the technician fixed it within 25 minutes and on the same day that it broke!!!!
- Michael Santiago
Product:
Sanford, FL
I donâ??t often taken the time to write company reviews but I am so impressed with Precision Door that I want to comment. We have been customers for several years now and know that we can count on them when we call for garage door repairs. They respond quickly and arrive on time and even call if they will be a few minutes late. Imagine that! There are not enough companies like them that take pride in their work, value their customers and use the highest quality of parts in their repairs and new installations. They just installed new doors and openers for us and took the time to make sure everything worked perfectly, answered all our questions and even programmed the remote buttons in our cars. Thatâ??s great service. Thank you, Precision.
- Kim Koltun
Product:
Sanford, FL
Precision Door replaced both springs and rollers on our 15+ year old garage door in 2007. In April, 2014, one of the springs broke. When I called Precision Door about the warranty, I was told that the warranty had run out the year before. The office manager, Patti, indicated that even though the springs were out of warranty, they would still offer a discount for the repair, seeing as the warranty had just run out. The technician that came to do the repair, Blake, was very professional and inspected the door and hardware. He mentioned that the hardware appeared to be in good working order and suggested that all of the hardware he observed should last another five to seven years. He went on to explain that although the springs installed in 2007 were appropriate for the number of panels for our door, he believed they might have been undersized based on the heavy duty weight of the door. He installed larger springs and adjusted our garage door opener to optimize performance. Blake did a great job and did not try to sell us on anything we did not need, a characteristic that is rare amongst repair personnel that are far more knowledgeable about their trade than consumers. We paid the bill provided to us by Blake as he was professional and pleasant to work with. After the repair, I called the office to voice my displeasure with Precision Door for installing the incorrect springs back in 2007. I explained to the young lady that answered the phone that, I believed if the repair had been completed with the appropriately sized springs in 2007, based on what Blake explained to us, we might not have needed new springs in 2014. I went on to say that, if this was a common practice of Precision Door, installing inappropriate equipment to ensure return business, then I felt they were dishonest and took advantage of customers that did not know any better. I was surprised to receive a phone call later that same evening, around 7:30, well after closing time for the company, from the office manager Patti. She indicated that my message had reached her office, she had spoken to the technician and the owner, and they felt it was the right thing to do to refund the cost of the repair that had just been performed. I was dumbfounded that a company, that I thought was shrewdly taking advantage of unknowledgeable customers, was so customer service oriented that they felt they had some blame due to the inappropriate repair in 2007 and took full financial responsibility for making the situation right. I offered to pay the difference in the cost of the inappropriate springs installed in 2007 and the appropriate springs installed in 2014, and Patti would have none of it. She stated that this was their error in 2007, and they owned it. From my perspective, I would recommend Precision Door to anyone that needs garage door service and will contact them in the future if we ever need service. By exceeding my customer service expectations, they have certainly made a customer for life because I know they are fair and stand behind their work, good or bad, and they will do what is fair to make the situation right. My thanks to Blake and Patti. Alex Sorondo
- Alex Sorondo
Sanford, FL
Ifound you by google and the add you were rated at 4.8 and very few garage door co. have a good rating. I have heard all the news reports of how garage door co. try to pressure you into buying something you don't need. the service tech was good and quick. He explained what he was doing and since i have many years of machine shop expierence i knew if he was trying to sell me something i did not neeed. I liked the fact thet you powder coat the springs and that is what he replaced. I keep my garage door lubed with garage door spray and do the upkeep on it. the tech did a good job. Thanks
- Brantley Pierce
Sanford, FL
We use your company already several times and are very happy with the service provided. Always on time and very professional technicians. All that for a reasonable price.
- Ana Mottie
Sanford, FL
Dylan was professional and explained all work that needed to be completed.
- Joelaine Hackney
Sanford, FL
Perfect experience. I called Precision at 8:00 am about a needed repair (couldn't get my car out of garage even on "manual" and they were here before 10:00 am. Their technician (Van Babcock) was knowledgeable,fast, and provided really useful advice. I wouldn't call anyone else in the future.
- LEE/DORRIE FINBERG
Product:
Sanford, FL
Extremely happy over time getting it fixed and the work done
- Bonnie Kaul
Sanford, FL
Excellent customer service on the phone and with the technicians. The technicians were polite, professional, and explained what was wrong and how they would fix it. I like the fact that all available options were presented to me so that I could make an educated decision. I will contact the company again to replace the other components in the future. They took pride in their work, so rare these days! Keep up the great work!
- Claude Harding
Product:
Sanford, FL
We did not use your service but, Mr. Soto was very informative and very nice gentlemen. We didn`t use your service to replace the springs on our garage door because your estimate was too high. and you didn`t have the springs we needed. Sorry.
- Bob/Carol Yager
Sanford, FL
Thought Precision did a great job! We will call them again in the future!
- Jane Michael
Product:
Sanford, FL
Love the service at Precision door... From the ladies on the phone to the technicians and the follow up service...I Wish other companies would learn from precision door how to make the best first impression and have repeat customers.. I will recommend this company to other homeonwners in the neighborhood.
- Tammy Easley
Product:
Sanford, FL
Well, first impressions are not always correct as was discovered in my recent experience with Precision Doors of Florida. I previously wrote that I was dissatisfied with the routine maintenance service that was done. My complaint brought me an immediate response from the company. Within days, Scott personally came out to check the doors and re-service them. I found that it wasn't so much that the original service was not done correctly but that I was not informed why certain services, that I thought were needed, were not performed. Scott took his time in thoroughly checking the doors and explaining to me why each item was done and why certain items did not need servicing. I was very impressed by the way my complaint was handled and resolved. I can now say that, whenever I have a need for any service related to my garage doors, I will definitely call Precision. Thank you for the great customer service.
- Harvey Smith
Sanford, FL
Did an awesome job
- Alam D.
Sanford, FL
Very Good. he was polite, pleasant and informative. Very Pleased
- Will C.
Sanford, FL
Excellent service .. need them asap and they got there well ahead of time. Thank you very much!
- Alan Drazen
Product:
Sanford, FL
Pleasantly surprised by the wonderful service by both technicians who visted us. I was actually hoping you'd ask for a review as I was thrilled with the service. Thanks so much
- Melanie Climo
Product:
Sanford, FL
Charlie is very pleasant, and a excellent technician!!
- Robert L.
Sanford, FL
Ryan was very knowledgeable and courteous. He did a great job. The coupon I had was also a plus but I felt like I was getting a better product for my money...Thank you.
- Hillard, Dee
You are very welcome Mrs. Hillard. Here at Precision we deliver high quality products and the professionals to install them. We appreciate your business and look forward to servicing your garage door in the future.
Product:
Sanford, FL
Great service! Garage door broke at 4:45pm on a Friday evening. Called several other companies, no one answered the phone. Called Precision, receptionist answered the phone, and we scheduled appointment for the following Saturday morning. Charlie came out and replaced the springs, and wheels and did a fantastic job! Thank you Precision for having great, last minute, weekend service!
- Washington, Darrin
Your welcome! We make it our priority to provide our customer with the best customer service we can. Our technicians are available to service your gargae door 24 hours a day, 7 days per week. Thanks for your comments, we enjoy our customer's feedback!
Sanford, FL
None
- David Morgenstein
Product:
Sanford, FL
John is an excellent young man. He explained what needed to be done on o9ur garage door in detail, so old people like us could understand. He arrived on time and repaired our door in no time. Thanks Precision, we will recommend your company to our friends and family.
- Windhum, Madden
Product:
Sanford, FL
Precision came within the time frame that they scheduled my appointment for. Ryan was very professional and efficient. I am very pleased and will recommend Precision to my friends.
- Barbra Rasmussen
We appreciate the feedback Mrs. Rasmussen, we strive to be the best garage door service in the Orlando area.
(407) 473-6090
(407) 473-6090(321) 348-2127
(321) 348-2127(407) 915-4645
(407) 915-4645(407) 870-8885
(407) 870-8885(407) 583-6365
(407) 583-6365(407) 473-6062
(407) 473-6062(352) 205-4240
(352) 205-4240(386) 878-4392
(386) 878-4392(386) 320-5080
(386) 320-5080Licenses
License #CGC-1535470
If you are looking for service in Daytona Beach, Port Orange & Palm Coast, please visit:
daytonagaragedoors.com
If you are looking for service in Gainesville, Ocala & The Villages, please visit:
precisiondoornorthcentralfl.com
I was I a panic early that morning when I realized I could not get my vehicle out of the garage in order to get to work. With the help of a friend I was able to manually lift the garage door enough to got the car out. I contacted precision on my way to work and they were able to get a technician out that evening to do the necessary repairs. Eric was the gentleman who did the work and did a wonderful job. I had many issues to repair since the system was about 25 years old. The door is running beautifully and much more quietly as well. Thank you Eric for a job Well Done and for working so late in the day to give me back my peace of mind and feeling of security..
- Heather Cothron