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Garage Door Repair Reviews in Orlando (Page 133)
Precision Garage Door of Orlandohas received 4723 reviews, averaging 4.95 Stars:
Maitland, FL
Product:
Sanford, FL
Precision Door replaced both springs and rollers on our 15+ year old garage door in 2007. In April, 2014, one of the springs broke. When I called Precision Door about the warranty, I was told that the warranty had run out the year before. The office manager, Patti, indicated that even though the springs were out of warranty, they would still offer a discount for the repair, seeing as the warranty had just run out. The technician that came to do the repair, Blake, was very professional and inspected the door and hardware. He mentioned that the hardware appeared to be in good working order and suggested that all of the hardware he observed should last another five to seven years. He went on to explain that although the springs installed in 2007 were appropriate for the number of panels for our door, he believed they might have been undersized based on the heavy duty weight of the door. He installed larger springs and adjusted our garage door opener to optimize performance. Blake did a great job and did not try to sell us on anything we did not need, a characteristic that is rare amongst repair personnel that are far more knowledgeable about their trade than consumers. We paid the bill provided to us by Blake as he was professional and pleasant to work with. After the repair, I called the office to voice my displeasure with Precision Door for installing the incorrect springs back in 2007. I explained to the young lady that answered the phone that, I believed if the repair had been completed with the appropriately sized springs in 2007, based on what Blake explained to us, we might not have needed new springs in 2014. I went on to say that, if this was a common practice of Precision Door, installing inappropriate equipment to ensure return business, then I felt they were dishonest and took advantage of customers that did not know any better. I was surprised to receive a phone call later that same evening, around 7:30, well after closing time for the company, from the office manager Patti. She indicated that my message had reached her office, she had spoken to the technician and the owner, and they felt it was the right thing to do to refund the cost of the repair that had just been performed. I was dumbfounded that a company, that I thought was shrewdly taking advantage of unknowledgeable customers, was so customer service oriented that they felt they had some blame due to the inappropriate repair in 2007 and took full financial responsibility for making the situation right. I offered to pay the difference in the cost of the inappropriate springs installed in 2007 and the appropriate springs installed in 2014, and Patti would have none of it. She stated that this was their error in 2007, and they owned it. From my perspective, I would recommend Precision Door to anyone that needs garage door service and will contact them in the future if we ever need service. By exceeding my customer service expectations, they have certainly made a customer for life because I know they are fair and stand behind their work, good or bad, and they will do what is fair to make the situation right. My thanks to Blake and Patti. Alex Sorondo
- Alex Sorondo
Lake Mary, FL
Excellent service
- Mike Young
Orlando, FL
The service was great. They stated that they would arrive at 4PM and my Tech Dylan called an indicated he would arrive about 10 minutes early. Dylan inspected my system told me what was wrong and gave me three choices for my fix. Dylan completed the job in about an hour and a half. Dylan was great he kept me informed and did an outstanding job. I will call Precision again if needed and will recommend them anytime.
- Richard Sales
Orlando, FL
The technician arrived before the expected time, which was great. He finished the job quickly. He answered all my questions and was very courteous. I would definitely recommend this company.
- Gary Chiou
Lake Mary, FL
Great service and professionalism. Blake was great!!! Will definitely recommend and use again if necessary.
- Debbie Howell
Product:
Orlando, FL
Andrew called before he arrived, was very knowledge and took the time to explain all the time that was necessary to replace my 40 year old garage door. it is a little more than I am prepared to pay at this time but I will keep you in mind as I am getting other estimates, Andrew is a fine asset to your company
- Alice Lear
Windermere, FL
Very professional young man quick to respond to our call on a Saturday morning. We appreciated the economical fee also. I would call this company again and recommend them!
- Steve Platt
Altamonte Springs, FL
I'm very impressed with Precision Garage Doors. I called yesterday, they sent out a person to measure, and today Charlie did an excellent job putting in the new garage door. He was quick, cleaned up and was on his way. I'm also impressed that on there website they show a picture of the technician that will be coming to your house so I knew who he was when he knocked on my door. I will use them again and share their name with my friends.
- Debbie Mills
Clermont, FL
Andrew worked fast and very affective in rebuilding our garage door. Andrew has a vast knowledge about his job and what needed to be done. Andrew was able to have our door working properly in the time that he said he would be finished.
- John Myers
Product:
Clermont, FL
Andrew worked fast and very affective in rebuilding our garage door. Andrew has a vast knowledge about his job and what needed to be done. Andrew was able to have our door working properly in the time that he said he would be finished.
- John Myers
Product:
Orlando, FL
Very educated and informed me on several things I didn't see that could be wrong with my garage door. Eric didn't try to sell me anything I didn't need. I would use them again along would tell anyone too. Thanks Joseph
- Joseph Sears
Product:
Lake Mary, FL
Blake was extremely nice and informative and thorough with his inspection and explanation of what was going on with my old garage door and what needed to be repaired and/or replaced. Because of how late the appt began, I was very surprised that he planned to stay and do all of the work in the same evening, which kept him busy until 11pm. We programmed the exterior key pad before he left and he programmed the homelink button in my car. It was quite a lot more than I really wanted to spend to replace the motor and parts, but I'm very happy to have a lifetime warranty, a respectable local company, and a really nice, professional guy available if I need anything. I'm very pleased.
- Michelle Coon
Product:
Orlando, FL
Service 24/7 was what I first noticed about Precision service.I called and someone was out within one hour.Bill was my service man and very good at what he does.I had a over all garage done which included springs ,wheels and brackets.I was pleased with the work done.I was in a bind because the door did not close and I was afraid to try to close it and other companies could not come to me for days,however Precision came to my rescue.Thanks for your help..
- Carol Messner
Kissimmee, FL
Charlie was very personable and professional. Called ahead to see if he could come earlier than requested. He showed up early and finished sooner than expected. Very happy with the service I received. Will definitely use Precision again!
- Charles Hagemeyer
Orlando, FL
Fast, professional service. Blake did a great job. I would not hesitate to recommend him to others
- Raymond Moore
Product:
Winter Springs, FL
Called about 9:30 AM. New opener was completely installed by about 11:30 AM. Prompt response. Courteous and knowledgeable employee. Determined cause, explained issue and made recommendations on different repairs. Chose new opener. Would call again.
- James Steinmetz
Product:
Sanford, FL
Ifound you by google and the add you were rated at 4.8 and very few garage door co. have a good rating. I have heard all the news reports of how garage door co. try to pressure you into buying something you don't need. the service tech was good and quick. He explained what he was doing and since i have many years of machine shop expierence i knew if he was trying to sell me something i did not neeed. I liked the fact thet you powder coat the springs and that is what he replaced. I keep my garage door lubed with garage door spray and do the upkeep on it. the tech did a good job. Thanks
- Brantley Pierce
Orlando, FL
Very knowledgeable and helpful technician. Nice guy. Showed up on time. Very happy with the service provided. Will recommend to friends.
- Chris Crumbly
Product:
Maitland, FL
On time and very professional
- Herb Hardin
Winter Park, FL
The technicians were very professional , knowledgeable ,and friendly. They found my problem immediately and made a recommendation as to what to do . I appreciated the help.
- LOU Fisher
Apopka, FL
Chris and the entire Staff from Precision Door Service have been so wonderful, professional and knowledgeable. We highly recommend them for all and any of your garage door needs. Service is SAME DAY. We are very satisfied with the new garage door opener and mow the new door parts. Chris was fantastic!!!!!
- Andi Gerich
Product:
Winter Springs, FL
Dylan was very professional and knowledgeable. Would definitely recommend Dylan and Precision to friends.
- John Cherry
Product:
Oviedo, FL
My spring broke so I hit the yellow pages.
- Tom Flint
Product:
Kissimmee, FL
glad they are in business....reliable and good friendly technicians....
- Jerome BUDRECKI
Casselberry, FL
Precision has a great website, and their service matched in every detail. Eric Heintz showed up on time, did a "tune-up" and answered all of my questions. He and his assistant were very knowledgeable and professional. They quickly had my garage door working like new. I highly recommend Precision to anyone needing help with their garage door.
- Roger Dutcher
Oviedo, FL
I was very pleased with the fact that you were able to schedule my service for the same day I called. Prior to the scheduled appointment time, Eric called to tell me that he was running late, and called again to let me know when he was on his way to my house. I was impressed that he stayed until 11:30 pm to complete the work.
- Randy Wood
Product:
Sorrento, FL
He is on time, very professional person. Good explanation of problem and repair needed to fixed. Excellent attitude even though the repair was been preformed at almost midnight on a Saturday. I would recommend him to anyone with garage door problems.
- Ken Stone
Product:
Orlando, FL
Quick/excellent service. Tech was very friendly, professional and obviously cared about what he was doing. We could not be more happy with Precision!
- Deborah Ward
Product:
Kissimmee, FL
Dylan returned for warranty service. Again, very professional in his approach and hopefully the problem with the door is now resolved.
- Steven Weis
Licenses
License #CGC-1535470
If you are looking for service in Daytona Beach, Port Orange & Palm Coast, please visit:
daytonagaragedoors.com
If you are looking for service in Gainesville, Ocala & The Villages, please visit:
precisiondoornorthcentralfl.com
I want to thank you for the quick response,from the time I made the call until the job was completed it was a matter of 2 hours. Your people were very friendly and professional. Eric took his time explaining what was wrong and the different options I had to choose from along with the warrantees.I would not hesitate to recommend your company.The service was excellent.
- Noreen Hazard