Garage Door Repair Reviews in Orlando (Page 126)

Technician was prompt, quick and informative. New vinyl rollers are MUCH quieter. Thanks!

- Cj Stankiewitz

Here I was at 9:30 at night with a garage door that broke most of the rollers and some hinges. Half hanging and ready to fall at any moment.I actually called these people to set up an appointment for first thing in the morning and could not believe it when they said they would be at my house within 2 hours. I got the door fixed and the bill was very fair. These people are the best.

- cassandra stoops

DEAR SCOTT, I HAD TWO SERVICES DONE BY PRECISION. THE FIRST ONE WAS ON JULY 17,2012 TO REPLACE MY BOTTOM WEATHER STRIP OF MY GARAGE. THAT TECHNICIAN WAS "WILLIAM ROBERTS" WITH HIS TRAINEE "MICHAEL YOUNG" MY APOINTMENT WAS FOR 6-8PM THAT EVENING OF THE 17TH. "WILLIAM ROBERTS" AND HIS TRAINEE ARRIVED EARLY TO MY HOME. ARRIVING EARLY IS A GOOD THING, HOWEVER I REQUESTED THROUGH THE OFFICE WHEN MAKING THE APPOINTMENT TO CALL BEFORE ARRIVING. THIS DID NOT HAPPEND. AFTER MEETING "WILLIAM ROBERTS" AND HIS TRAINEE "MICHAEL YOUNG" I GOT A SENSE THAT I WAS DEALING WITH PROFESSIONALS. MR. WILLIAMS SHOWED ME AND EXPLAINED TO ME THE TYPE OF WEATHER STRIPS THAT PRECISON USES.AFTER INSTALLING THE NEW WEATHER STRIP, HE DID HIS INSPECTION ON ALL THE PARTS OF MY GARAGE. THERE WAS A BROKEN BRACKET THAT NEEDED TO BE REPLACED. MR. WILLIAMS SAID SOME WORDS LIKE "OH THAT LOOKS LIKE AN OLD PART, LETS SEE IF I CAN FIND ANY IN MY TRUCK" NOT THE WORDS YOU WANT TO USE IN FRONT OF THE CUSTOMER, ESPECIALLY WHEN YOUR MAKING A FIRST IMPRESSION. AFTER LOOKING HE FOUND A BRACKET AND REPLACED IT. WHILE MR. WILLIAMS WAS FINISHING UP, HIS TRAINEE WAS HELPFUL IN SPRAYING DOWN SOME OF THE PARTS WITH SILICON FOR PROTECTION AGAINST RUST. MR. "MICHAEL YOUNG" WAS VERY IMFORMATIVE ON ANSWERING MY QUESTIONS AND EXPLAINING WHAT HE WAS SPRAYING AND FOR WHAT REASON. IM SURE HE WILL DO GOOD WHEN HE'S ON HIS OWN. I BELIEVE FIRST IMPRESSION'S TELL YOU HOW THAT COMPANY WORKS AS PROFESSIONALS OF THERE CRAFT AND HOW THEY TAKE CARE OF THE CUSTOMER. THOUGH I WAS SATISFIED WITH THE BEGINING OF THE SERVICE. MR."WILLIAM ROBERTS" DID NOT FINISH STRONG TO THE END. AFTER THE SERVICE WAS DONE AND THEY LEFT, I FOUND MYSELF DOING A QUICK INSPECTION AND FOUND HAND PRINTS ON THE INSIDE AND OUTSIDE OF THE GARAGE DOOR(WHICH I HAD TO WIPE DOWN-NOT GOOD)THERE WAS ALSO A FEW SCREWS,OLD NAILS,WASHERS,THAT WERE FROM THE OLD WEATHER STRIP AND BROKEN BRACKET PARTS. EVEN A SMALL WRENCH TOOL LEFT BEHIND. AFTER CLEANING UP THOSE THINGS I HAD A LITTLE DOUBT THAT EVERYTHING WAS A OKAY. WELL THE NEXT MORNING WHEN INPECTING THE OUTSIDE GARAGE DOOR, I NOTICED A BIG GAP ON THE RIGHT SIDE OF MY GARAGE DOOR, WHICH WAS NOT THERE BEFORE PRECISION HAD ARRIVED. AFTER CALLING YOUR OFFICE RIGHT AWAY AND EXPLAINING TO THE OPERATOR THE PROBLEM, THEY SET UP A TECH.I BELIEVE IT WAS SUPPOSE TO BE HECTOR RIOS BUT INSTEAD I GOT A CALL FROM "RYAN HOMAN" THAT HE WAS GOING TO BE THE TECH. COMING TO LOOK AT IT. #1- HE CALLED IN ADVANCE - THAT'S GOOD. AFTER MEETING RYAN AND EXPLAINING HIM THE PROBLEM, HE PICKED OUT THE PROBLEM RIGHT AWAY. RYAN EXPLAINED TO ME THE WRONG TYPE OF BRACKET WAS INSTALLED WHERE THE PREVIOUS BROKEN BRACKET WAS REPLACED BY "WILLIAM ROBERTS" SO WITHOUT HESITATION MR. "RYAN HOMAN" CORRECTED AND REPLACED IT WITH THE "RIGHT" TYPE OF BRACKET. EVEN CHECKED FOR THAT GAP AFTERWARDS. THE GAP WAS NOT THERE ANYMORE. AFTER TALKING WITH RYAN I WAS GLAD HE WAS THE TECH. THAT SHOWED UP. MR. RYAN ANSWERED ALL MY QUESTIONS AND CONCERNS, GIVING ME A PEACE OF MIND. AFTERWARDS HE WAS INPECTING MY GARAGE EVEN MORE AND RECOMENDED A "VINYL TRIM KIT" FOR MY GARAGE DOOR. EXPLAINED TO ME WHAT IT'S PURPOSE IS AND EVEN RECOMENDED THE RIGHT COLOR IN (WHITE) THAT WOULD LOOK THE BEST WITH THE COLORS OF MY HOME. AFTER HEARING WHAT HE HAD TO SAY I CALLED THE PRECISION OFFICE AND MADE AN APPOINTMNT FOR THAT VINYL TRIM KIT FOR THE NEXT DAY ON JULY 19, 2012. WITH OUT A DOUBT I ONLY REQUESTED "RYAN HOMAN" FOR THE TECH. THAT THURSDAY MORNING OF THE 19TH. I GOT A CALL FROM RYAN (WHICH I HAD ALSO REQUESTED BEFORE ARRIVING)RYAN SAID HE WOULD BE ARRIVING EARLY FOR THE APPOINTMENT.(THAT'S GOOD) MR. RYAN ARRIVED AND TOOK CARE OF BUSINESS. DID A OUTSTANDING JOB FROM START TO FINISH. CLEANED UP AFTERWARDS, MAKING SURE TO ASK FOR A SPRAY CLEANER AND PAPER TOWELS TO WIPE DOWN THE TRIM KIT. AGAIN OUTSTANDING! RYAN HOMAN'S ATTENTION TO DETAIL IS GREAT ESPECIALLY COMING FROM A "MILITARY VETERAN" LIKE MYSELF. RYAN IS VERY HONEST WITH THE CUSTOMER AND VERY PROFESSIONAL. ALL YOUR TECHS. SHOULD TAKE AFTER RYAN. PERHAPS MAKE A EMPLOYEE STAFF OPERATING MANUAL TO FOLLOW. RYAN GOES BEYOND THE CALL OF DUTY WHEN HE'S WITH A CUSTOMER. SCOTT PLEASE COMMEND RYAN FOR HIS OUTSTANDING SERVICE FOR A JOB WELL DONE. I WILL PASS ALONG TO MY NEIGHBOR'S AND FRIENDS TO GO WITH PRECISION AND TO ASK FOR RYAN HOMAN - "EXCELLENCE OF EXECUTION" AS THERE TECH. ON ANOTHER NOTE MR. SCOTT IF YOU CAN UPDATE YOUR WEBSITE BOTH. NOT REALLY SURE WHY THERE ARE TWO DIFFERENT SITES.ONE I LOOKED UP IN THE YELLOW PAGES AND THE OTHER IS THE MAIN ONE.THE PROMOTIONS OR SPECIAL OFFERS/COUPONS ARE ONLY ON THE MAIN SITE, PERHAPS HAVE 1 SITE THAT HAS EVERYTHING INSTEAD OF HAVING TWO DIFFERENT SITES. PLEASE UPDATE THESE WEB SITES WITH YOUR TECHNICIANS AND THERE BIO INFORMATION UP TO DATE. THE OPTIONS ON THIS REVIEW FORM CAN ALSO USE MORE DETAILED OPTIONS TO CHOOSE FROM. IF YOU CAN ALSO UPDATE THE FORM IN WHICH THE TECH. INPUTS THE PAYMENT INFORMATION ON THE YELLOW INVOICE. (IMPRINTING THE CARD'S INFORMATION WITH A PENCIL ON THE CARBON COPIES) LOOKS OUTDATED. JUST A THOUGHT. I LIKE PRECISION ON FACEBOOK - THUMBS UP

- Alexander Levy

We called in around 6:30pm and the receptionist said she could have someone here between 7-9 pm. Kevin Coker called from his previous appointment and let us know very professionally he was running late and would still make the appointed time, but that it would be on the later part. Kevin showed up at 8:50 pm. Inspected the situation and was able to repair the garage door and be finished and on his way before 10pm. Kevin was very professional, friendly, and knowledgable of what needed to be done. We would recommend Pecision Doors to anyone for there services.

- dona thompson

Technicians name was Kevin and he polite, knowledgeable, and efficient. I will try to remember his name if I ever need to call for repairs again. Thank you

- KAREN PANNONE

The technician was very professional, and timely. He was helpful. The price was great for the service that was provided

- Curtes Roberts

I am very happy to have called on "Precision" to help me with the installation of the belt drive Precision 800 model garage door opener. I was totally blown away with how quiet it worked. Unfortunately it only worked fine a couple of times. Trouble was that I needed a new door! Once again, Precision, or rather your fine technician, Nelson to the rescue. After explaining your lifetime warranty and showing me the quality of parts used during an installation, it was a no-brainer to go ahead and order one. Definitely looking forward to that install when it arrives in a couple of weeks. I was also very impressed with Nelson as he patiently and diligently tried to get the door opener to work, admiring his professional work ethic and attitude. Thank you Precision, and Nelson, for a job extremely well done. I will definitely inform all of my friends and associates of your fine service and products. Again, thank you, and much continued success!

- Carlos Rodriguez

I am very happy to have called on "Precision" to help me with the installation of the belt drive Precision 800 model garage door opener. I was totally blown away with how quiet it worked. Unfortunately it only worked fine a couple of times. Trouble was that I needed a new door! Once again, Precision, or rather your fine technician, Nelson to the rescue. After explaining your lifetime warranty and showing me the quality of parts used during an installation, it was a no-brainer to go ahead and order one. Definitely looking forward to that install when it arrives in a couple of weeks. I was also very impressed with Nelson as he patiently and diligently tried to get the door opener to work, admiring his professional work ethic and attitude. Thank you Precision, and Nelson, for a job extremely well done. I will definitely inform all of my friends and associates of your fine service and products. Again, thank you, and much continued success!

- Carlos Rodriguez

Matt was on time and courteous. So far my garage door is working great!

- Alison Wright

Our expirence here at Milan was great. The Technicians were very Professional. We replaced 48 doors in a short period of time and the job looks great. Thank you guys at Precision look forward to our Recommendations. Regards, Damaris Rivera Property Director Milan Condominiums

- Francis Castro

Nelson Dilone arrived promptly on the day scheduled and conducted appropriate repairs to the unit efficiently. His presentation is professional and his demeanor exhibits a diligence in service from a First Class Garage Door firm. He represents your Company well and we wish him the best of success in his career at Precision.

- Allen Andreas

Precision Garage Door was recommended. Their web site was informative and provided all the information needed was readily available. The technician arrived when promised and made the repair in about 45 minutes. The work was well done, the mess was cleaned up and the new opener works as expected.

- Mike Dowling

kalip was very professional and fast.

- Jim henson

Charlie did a great job. On the first day, He gave a fair estimate and on the very next day was able to remove the 30 year old 16 ft. door and replace with a new door and opener, and installed another new opener on my second garage within 5 hours.1st class service.

- Robert Cureton

Great experience. Jeff and his helper did an excellent job with the install and explaning everything to me. I will definatly recommend you to others. Thanks again.

- john hanson

replaced my garage doors quick and professionally... will recommend to future customers...

- Shane Whitehead

John was do good job and friendly,I will refereed to friend

- henry nguyen

wonderful fast service and done well.

- Rick Wade

This is a great company. They come any day...no extra charge....on our last cold night, my garage door wouldn't open....I called at midnight on Saturday, got a live person who scheduled my repair the next day. There was no charge because it was under warranty. In May, a spring was installed but it was too small. I would highly recommend Precision Door.

- Mary Alley

The technician arrived according to schedule. He was very courteous and within a short time, had my door repaired! I really like that they sent me an email with the technician's picture so I knew to open the door. I would recommend Precision to everyone and when I need any other repair for the door, I will definitely contact them.

- Tricia Plank

Well, first impressions are not always correct as was discovered in my recent experience with Precision Doors of Florida. I previously wrote that I was dissatisfied with the routine maintenance service that was done. My complaint brought me an immediate response from the company. Within days, Scott personally came out to check the doors and re-service them. I found that it wasn't so much that the original service was not done correctly but that I was not informed why certain services, that I thought were needed, were not performed. Scott took his time in thoroughly checking the doors and explaining to me why each item was done and why certain items did not need servicing. I was very impressed by the way my complaint was handled and resolved. I can now say that, whenever I have a need for any service related to my garage doors, I will definitely call Precision. Thank you for the great customer service.

- Harvey Smith

Jeff knew exactly what needed to be done the removal of the old door and install went smooth. (hard worker) u done good

- jim shakalis

Work was completed in an expert manner and on time

- Bill Sieffert

I really have to thank Hector for the really good job he did on our garage doors they a so wait now it is really nice.

- Janet Ayres

I knew nothing about garage doors. Matt was awesome in the education and make up of the door. Extremely personable and friendly. Buy that man a big lunch and tell him to take the day off...he deserves it.

- Tom Postel

This visit was the second time I had to call on Precision to fix my garage door opener, for the same problem. Even though I called late on a Saturday afternoon I was scheduled for a technician to make the service call the next day, Sunday. Though I would get service on the weekend the service call rate was the same as if the appointment was Monday thru Friday. The technician identified the problem within the first minute of entering the garage; the coupler on my Genie screw drive opener was "rounded" thereby not engaging the screw. Within 20 minutes the repair was completed with installation of a new coupler.

- Laurence Rader

I called yesterday because I had a problem with my garage door, related to the fact that it was not closing using the remote. I was nicely received by your dispatcher, who told me that a professional would visit me today between 12 and 2PM. This morning I received a call from your professional informing that he would arrive around 10:30 AM. In less than 10 minutes e found and corrected the problem.Congratulations.

- Henrique Nogueira

I really appreciated that, even though it was after 5 pm on a Friday when my garage door broke, I was able to have it fixed that same night. Hector was very courteous and explained everything that needed to be repaired on my garage door. I was so grateful that he had all the parts on hand that needed to be replaced and was able to repair everything in one visit. I have already recommended Precision to one of my neighbors who has a broken garage door!

- cydney daly

very neat and polite rep. did a good job installing new door. would recommend your co. to everyone.

- maryalice trull

The night before I leave for vacation and the springs pop on my garage door. In an attempt to fix it myself I almost became a one of those statistics of people in the emergency room because of garage door accidents! Called around to several places and got nowhere (one guy even told me he does emergency work... "but not today"). I found Precision, got someone immediately on the phone (thank you Ashley!) and Kalip was out to my house within an hour. Very friendly and professional and did a great job. Very much appreciated and I would highly recommend your service to anyone who needed it. Thanks so much for the great service!

- Tracy Clifford