Garage Door Repair in Sanford, FL - Page 11

Alex Sorondo

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision Door replaced both springs and rollers on our 15+ year old garage door in 2007. In April, 2014, one of the springs broke. When I called Precision Door about the warranty, I was told that the warranty had run out the year before. The office manager, Patti, indicated that even though the springs were out of warranty, they would still offer a discount for the repair, seeing as the warranty had just run out. The technician that came to do the repair, Blake, was very professional and inspected the door and hardware. He mentioned that the hardware appeared to be in good working order and suggested that all of the hardware he observed should last another five to seven years. He went on to explain that although the springs installed in 2007 were appropriate for the number of panels for our door, he believed they might have been undersized based on the heavy duty weight of the door. He installed larger springs and adjusted our garage door opener to optimize performance. Blake did a great job and did not try to sell us on anything we did not need, a characteristic that is rare amongst repair personnel that are far more knowledgeable about their trade than consumers. We paid the bill provided to us by Blake as he was professional and pleasant to work with. After the repair, I called the office to voice my displeasure with Precision Door for installing the incorrect springs back in 2007. I explained to the young lady that answered the phone that, I believed if the repair had been completed with the appropriately sized springs in 2007, based on what Blake explained to us, we might not have needed new springs in 2014. I went on to say that, if this was a common practice of Precision Door, installing inappropriate equipment to ensure return business, then I felt they were dishonest and took advantage of customers that did not know any better. I was surprised to receive a phone call later that same evening, around 7:30, well after closing time for the company, from the office manager Patti. She indicated that my message had reached her office, she had spoken to the technician and the owner, and they felt it was the right thing to do to refund the cost of the repair that had just been performed. I was dumbfounded that a company, that I thought was shrewdly taking advantage of unknowledgeable customers, was so customer service oriented that they felt they had some blame due to the inappropriate repair in 2007 and took full financial responsibility for making the situation right. I offered to pay the difference in the cost of the inappropriate springs installed in 2007 and the appropriate springs installed in 2014, and Patti would have none of it. She stated that this was their error in 2007, and they owned it. From my perspective, I would recommend Precision Door to anyone that needs garage door service and will contact them in the future if we ever need service. By exceeding my customer service expectations, they have certainly made a customer for life because I know they are fair and stand behind their work, good or bad, and they will do what is fair to make the situation right. My thanks to Blake and Patti. Alex Sorondo

Mike Young

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent service

Debbie Howell

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great service and professionalism. Blake was great!!! Will definitely recommend and use again if necessary.

Michelle Coon

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Blake was extremely nice and informative and thorough with his inspection and explanation of what was going on with my old garage door and what needed to be repaired and/or replaced. Because of how late the appt began, I was very surprised that he planned to stay and do all of the work in the same evening, which kept him busy until 11pm. We programmed the exterior key pad before he left and he programmed the homelink button in my car. It was quite a lot more than I really wanted to spend to replace the motor and parts, but I'm very happy to have a lifetime warranty, a respectable local company, and a really nice, professional guy available if I need anything. I'm very pleased.

Brantley Pierce

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Ifound you by google and the add you were rated at 4.8 and very few garage door co. have a good rating. I have heard all the news reports of how garage door co. try to pressure you into buying something you don't need. the service tech was good and quick. He explained what he was doing and since i have many years of machine shop expierence i knew if he was trying to sell me something i did not neeed. I liked the fact thet you powder coat the springs and that is what he replaced. I keep my garage door lubed with garage door spray and do the upkeep on it. the tech did a good job. Thanks

WILLIAM CASHWELL

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was extremely impressed by the company as a whole. Everything from the easy appt scheduling, professional work vehicles & uniforms, quality of products, and paperless billing/payment transaction. This company has it together! Andrew and Charlie's professionalism and kindness were outstanding! We purchased a new garage door and motor. It was installed same day and works great. It's so quiet. Best customer service that we have ever experienced. Will definitely refer to friends & family. Thanks Andrew & Charlie!

Richard Vollmerhausen

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Dylan was very courteous and knowledgeable, and we believe he gave us very good information.

Mary Corso

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I chose Precision from the yellow pages because of the way the company was presented in the ad. the tech who gave me the estimate was Luis Soto and he was very thorough and helpful. My installer was Bill and he was EXCELLENT! I am very pleased with my products from Precision Garage Doors and would not hesitate to recommend them.

Ana Mottie

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We use your company already several times and are very happy with the service provided. Always on time and very professional technicians. All that for a reasonable price.

Steve Henderson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I called Precision to repair some broken hinges and they replaced the broken hinges and made other adjustments as needed. They also discovered the spring pad was not properly secured and was pulling away from the wall (2

Joelaine Hackney

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Dylan was professional and explained all work that needed to be completed.

LEE/DORRIE FINBERG

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Perfect experience. I called Precision at 8:00 am about a needed repair (couldn't get my car out of garage even on "manual" and they were here before 10:00 am. Their technician (Van Babcock) was knowledgeable,fast, and provided really useful advice. I wouldn't call anyone else in the future.

Mark Vollenweider

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I had a high lift conversion installed in my garage with jack shaft lift. Everything went smoothly. Van and his assistant were professional, courteous, and competent. I will use your company again.

Bonnie Kaul

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Extremely happy over time getting it fixed and the work done

Jack Brail

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Your technician was very knowledgeable & made the decision to go ahead & replace the springs now rather than later the correct way to go. The door is operating properly now & we are very pleased, thanks to Ryan, your technician.

Linda Myers

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

the young men that came and put our new garage door and opener in did a great job, i just love the conveinice of not pulling it up myself. THANKS GREAT JOB !!!!

Kathy Bennett

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Service was excellent and timely. Technician's were very courteous. We called because the door was not closing all the way. The technicians explained the problem and fixed it. They also inspected all HW and springs to ensure they were properly tightened. Precision has been a great vendor for us.

Claude Harding

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent customer service on the phone and with the technicians. The technicians were polite, professional, and explained what was wrong and how they would fix it. I like the fact that all available options were presented to me so that I could make an educated decision. I will contact the company again to replace the other components in the future. They took pride in their work, so rare these days! Keep up the great work!

Don Warren

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Luis was great! Right on time, very polite, knowledgable and he did a great job! He is now my garage door guy from now on. I will recommend you to my neighbors.

Betty & Luke Luther

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

From beginning to end, the service was excellent, promptly and efficiently done. I believe the field manager was Ryan and the installer was Charlie. I was not here for much of the time because my husband had an appointment with FRI and I am his driver and caretaker, but I put my trust in Charlie, and he didn't let me down. Thank you for your service.

Mary & paul Walther

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We were very pleased by the prompt response, product knowledge, and professional installation of our replacement door system, and will definitely recommend Precision Door Service to family and friends.

JOE foranoce

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

As advertised, they were here within 24 hours. The technician was courteous & informative. My repair was fairly easy (new bracket for control arm), but he also lubricated joints & was finished within 15 minutes. Very satisfied.

Bob/Carol Yager

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We did not use your service but, Mr. Soto was very informative and very nice gentlemen. We didn`t use your service to replace the springs on our garage door because your estimate was too high. and you didn`t have the springs we needed. Sorry.

Jane Michael

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Thought Precision did a great job! We will call them again in the future!

Lisa Atwell

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

To my dismay I went out yesterday and could not get out of my garage door due to a broken spring. I called around for estimates and decided to try Precision. The confirmation on my email indicated the tech I would be having to my home and a bio on him so I would know what he looked like upon arriving. He called to ask if he could come early which was good for me. He was fast, knowledgable and gave me two dif- ferent prices to choose which way to go to put the new spring in. I hope I do not have any further problems but would call Precision again.

Carl Petruzzelli

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Van origiinally serviced our door in August 2012 with new springs, pulleys and cable. My double door stopped working consistently recently and after discussing with Van, we decided to purchase a new door after 15yrs. As always, Van did a great job and we are very pleased with the new door.

Hazel Dantes

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I called around most of the day trying to find a company that can accommodate my work schedule.. Called precision pleasant over the phone answered all of my questions , made my appointment and they were able to schedule my appointment and the time frame I would be home so no need for me to leave work early. They emailed me to confirm my appointment , was there on the time frame they provided .Very impressed with the work and quality of the job from the company and the technician that come and fixed my garage door. I would definitely recommend this company for any garage repair I may need again and to my friends and family ... They made my day :). Also talked about the product they installed and explained on the work that they repaired.Special mention to Scott H.

Beth Pope

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was extremely impressed with both Van Babcock(who came to give me an estimate and explain the quality differences to me) and William Shank(who came and installed my new garage door and opener) the next day! William ran into complications with the old wood framing and handled it wonderfully. Both were professional and friendly. I would recommend Precision to everyone!

Lawrence King

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Van arrived early for the appointment. He was precise and clear with explaining the work and when finished, I was extremely happy with the result. Would highly recommend both Precision and Van to anyone looking for quality and service!

Tammy Easley

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Love the service at Precision door... From the ladies on the phone to the technicians and the follow up service...I Wish other companies would learn from precision door how to make the best first impression and have repeat customers.. I will recommend this company to other homeonwners in the neighborhood.