We arrived home on Friday night to find our garage door wouldn't open. Thinking it was a problem with our remote, I went to the house to open it but it wouldn't budge. I then disconnected the door from the opener to open the garage door manually, to find that it was WAY heavier than it normally would be. I looked up to find that one the springs was snapped in two. Uh oh.
Looked at several local companies online and was impressed by the information on this web site, including details (and reviews) on all of their technicians as well as the video on garage door springs.
Waiting until the next morning, and called the local number at around 7:30 AM. Spoke to nice person who said there were many different time spots available that day, including 10 AM to 12 PM which I selected. After the scheduling call I received a confirmation e-mail that even included the name, picture, and link to the bio of our technician, Charlie.
Charlie called once he was on the way and was extremely knowledgeable and professional, and down to earth. He took a look at our situation and gave us several options, from what it would take to fix the problem at a bare level to some other preventative work we could have done at the same time to help prevent a similar situation in the future. In the end we chose a middle-of-the-road approach.
Charlie finished the entire job and was on his way by 11:30 AM, which to me was amazing that it was done on a Saturday in the same morning. We were honestly expecting to have to deal with a non-opening garage door until Sunday or some time during the week when a technician could come out, but instead our problem is now fixed and were able to keep our weekend plans.
Broken Garage Door Spring Repair
Garage Door Repair Rollers