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Alex Wheeler
Tech ID#: 39
Reviews: 6
Average: 4.83 stars

Alex Wheeler

Service Technicians
Alex Wheeler has received 6 reviews, averaging:

Alex Wheeler's Bio:

Alex was born and raised in Cleveland, Ohio and came down to Florida in 2004. He started with Precision in 2016 as a door installer and now is a technician and looks forward to help you with your garage door concerns. Alex received the Residential Door Systems Technician Certification from the IDEA.
Review:

I've used Precision in the past to repair my garage door in our home and they did a fantastic job. Worth the money. Since that time, we moved into a new home which had old garage door springs which I decided to have replaced before they broke. I called Precision to come out and just replace the springs. That’s all I wanted for now. When the first technician arrived, Alex, he first did a 25-point inspection which involved taking apart the motor box and checking everything inside. Well after doing so, the motor stopped working. It was working fine before he did the inspection. Alex couldn’t figure out why it was acting up and just assumed that due to its age, I needed a new motor. He then proceeded to give me replacement options for a new motor which of course, I was not yet prepared to purchase. So the motor was rendered useless, leaving it worse than before he arrived. This was frustrating to me since all I wanted was to replace the old and rusty springs! Now I was left with a non-working garage door opener. Then Alex told me that a 2nd technician, Mason, would be coming out in 15 minutes to replace the springs and rollers. Mason did the job and it really looks great. And for that, I give them 4 stars. But the fact that they left my motor useless got me frustrated. So the next day, I called another garage door repair company called "#1 Garage Door" to come out and take a look at it. Within 5 minutes, the technician (Ron) found that the tech from Precision (Alex) reversed the open limit and close limit cables. The tech from "#1 Garage Door" switched the cables, and now my garage door works perfectly again. But I had to pay another fee to have "#1 Garage Door" come out fix the mistake Precision made. I’m sorry, Precision, but my latest experience was not the best because of this incident. I usually give 5-star reviews, but I just can’t this time. I’m going to be calling Precision on Monday to see if they can reimburse me the charge that I had to pay #1 Garage Door ($47.25) due to Precision’s mistake.
Dan Bressler
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

The technicians were knowledgeable and professional. I was very happy with the service provided. I highly recommend Precision Garage Door.
EVE
A Response from: Bill

Hello Eve, we appreciate you taking the time to leave us a review! Your recommendation means a lot to us and we are looking forward to working with you again in the future! - Bill W.

Service Provided:
Garage Door Repair
Review:

Technician was very courteous and very professional and knowledgeable.Everything that was done he explained it to me.thank you so much my garage door is working perfect.
Gloria Watkins
Service Provided:
Garage Door Repair
Review:

the tech Ryan Rozelle was well presented and fully informed he satisfied my problem in a timely manner thank you
Sam Cipparone
A Response from: Bill

So happy to hear your experience with Ryan was such a good one. Thanks for choosing Precision Door Service.

Service Provided:
Garage Door Opener Repair
Review:

We had a garage door replaced and they did a great job and were finished in a timely manner that they said it would take. The quality is excellent on the garage door. We even had a bolt come loose on a board in the wall a few weeks later but they came back as soon as we called and had it fixed right away.
DAVID MARTIN
A Response from: Bill

We are so happy to have given you great service. Precision Door does their best to make sure our customers are left happy and feel they got their monies worth.

Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

I am Very satisfied with the door and with the work of the technicians..Excellent. THank you guys. I would strongly recommend your work and products to anybody in the garage door market!!
Denise CLark
A Response from: Bill

Thank you Denise, for the positive feedback you shared. We are happy that our technician was able to install your garage door and opener while providing a great service. We also greatly appreciate the time you took to complete this review.

Service Provided:
Install Garage Doors
Product:
Garage Doors