Click to see Bios and Ratings
This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Onlinesubmission
[?]
Well, first impressions are not always correct as was discovered in my recent experience with Precision Doors of Florida. I previously wrote that I was dissatisfied with the routine maintenance service that was done. My complaint brought me an immediate response from the company. Within days, Scott personally came out to check the doors and re-service them. I found that it wasn't so much that the original service was not done correctly but that I was not informed why certain services, that I thought were needed, were not performed. Scott took his time in thoroughly checking the doors and explaining to me why each item was done and why certain items did not need servicing.
I was very impressed by the way my complaint was handled and resolved. I can now say that, whenever I have a need for any service related to my garage doors, I will definitely call Precision. Thank you for the great customer service.
I was very impressed by the way my complaint was handled and resolved. I can now say that, whenever I have a need for any service related to my garage doors, I will definitely call Precision. Thank you for the great customer service.
–
Harvey Smith
