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This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Onlinesubmission
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This visit was the second time I had to call on Precision to fix my garage door opener, for the same problem. Even though I called late on a Saturday afternoon I was scheduled for a technician to make the service call the next day, Sunday. Though I would get service on the weekend the service call rate was the same as if the appointment was Monday thru Friday.
The technician identified the problem within the first minute of entering the garage; the coupler on my Genie screw drive opener was "rounded" thereby not engaging the screw. Within 20 minutes the repair was completed with installation of a new coupler.
The technician identified the problem within the first minute of entering the garage; the coupler on my Genie screw drive opener was "rounded" thereby not engaging the screw. Within 20 minutes the repair was completed with installation of a new coupler.
–
Laurence Rader
