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This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Onlinesubmission
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I called yesterday because I had a problem with my garage door, related to the fact that it was not closing using the remote. I was nicely received by your dispatcher, who told me that a professional would visit me today between 12 and 2PM.
This morning I received a call from your professional informing that he would arrive around 10:30 AM. In less than 10 minutes e found and corrected the problem.Congratulations.
This morning I received a call from your professional informing that he would arrive around 10:30 AM. In less than 10 minutes e found and corrected the problem.Congratulations.
–
Henrique Nogueira
