This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website. At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited. This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website. This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site. This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Ryan did a really great and fast job. My door works great!
–Steele, Christina
A Response from Management:
Here at Precision our goal is to help all of our customers in a professional, friendly, and fast manner, while repairing their garage door. We appreciate your comments and look forward to helping you with your garage door in the future.
Our installer was very personal and friendly. Very happy with the job he did.
–Turner, Susan
A Response from Management:
Glad to hear you were pleased with your garage door technician and the repairs he performed at your home Mrs. Turner. Charlie is a wonderful young man and a key employee here at Precision.
Charlie came out last night and explained what was going on with our garage door. He was very knowledgeable and professional. I am completely satisfied with my repairs.